Golf Locker Returns and Exchanges Policy
If you are not completely satisfied with your purchase, just send it back to us in the same condition that we sent it to you, including any tags from the item, following the procedure below, and we will refund your money minus shipping charges.
Some special order items, including items that are customized with embroidery or printed text, are non-returnable or exchangeable.
My Golf Locker Patrons (this means you subscribe to our Personal Shopping Service) - Please refer to the returns information included in your Locker shipment or on the My Golf Locker FAQ page. The procedure below does not apply for My Golf Locker shipments. No RA# is needed for those shipments, plus a return label is included in the box for you to return or exchange items without incurring any shipping charges.
There is a 60 day time limit on returns for all types of orders.
For GolfLocker.com purchases, please follow the procedure below...
You must initiate a request for a return authorization number within 60 days of your order ship date, and we must receive your return within 14 days of issuing you an RA#.
If your order was eligible for free standard shipping when you placed your order, and you return items from that order that reduces your order total below the amount necessary for free standard shipping, your refund will be reduced by the shipping charge that you would have paid on your original order.
Customers are responsible for all shipping charges for exchanges and returns. For instance, if you order shoes that include free shipping, and you would like to exchange them for a different size, you will be responsible for the shipping charges to send the shoes back to us and for the shipping charges for the exchange pair.
International customers are responsible for all shipping and customs charges for any and all returns and exchanges.
Please Read
- Returns Quick Notes -
Please be sure what we are be able to see your RA# on the outside of the package when it's delivered to us in order to process your refund or exchange as quickly as possible.
Please do not damage the original boxes when returning golf shoes. In other words, don't apply tape or any other sticker or writing to the original shoe boxes.
Here's where to start.
If you created an account when you placed your order... - To initiate a return or exchange, please log into your account by clicking here. Once you log into your account, click the "Returns" link to view the orders that have items on them that are eligible for return or exchange based on our policies below. Follow the steps from there to choose the items that you would like to return or exchange, the reason for the return/exchange and how you would like your exchange handled, if applicable.
You will then receive an email to the email address on your account with the newly created RA# and return instructions. Please ensure that the email address info@golflocker.com is added to your safe list, so that you receive important emails from us concerning your return/exchange.
If you didn't create an account when you placed your order... - You will have to submit your request via our online Return and Exchanges Request Form by clicking here. Once we receive your submitted form, we will email you an RA# with instructions on what to do next. Please ensure that the email address info@golflocker.com is added to your safe list, so that you receive important emails from us concerning your return/exchange.
Please make sure your RA# is written on the outside of the box. It is best to print it very big in black magic marker so it's easily visible.
There is no restocking fee. Our returns address is Golf Locker, Attn: RETURNS, 6200 North Dale Mabry Hwy, Tampa, FL 33614. Print a copy of the e-mail that we send back to you with your RA# and put it in the box with your return.
If you are returning or exchanging shoes or clothing, they must not have been worn outside on the grass or dirt or show any signs of wear.
If you send us something back that is visibly worn, we will send it back to you and charge you for return shipping. If you want to exchange a product for a different size or color, you will be charged for return shipping to you for the new product if applicable.
The only way that we can accept shoes or clothing for return or exchange is if they are still in brand new condition with the tags still on. If you have a problem with a product that you think should be covered by the manufacturer's warranty, please use the information on the warranty cards that the manufacturer includes in the box.
If you can't find any warranty cards, e-mail us, and we can send you the information necessary to contact the manufacturer. We only deal with respectable manufacturers that usually give us no hassle when it comes to any warranty problems. We will do everything possible to make your buying experience a fantastic one!